Get in Touch

Have questions about PiperChat? Need technical support? Want to contribute? We're here to help.

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General Inquiries
Technical Support
Security Issues

Response Time

General Inquiries
24-48 hours
Technical Support
12-24 hours
Security Issues
Priority response

Office

Location
PiperChat Foundation
Decentralized Network
Global Distribution

Join the Community

Connect with other PiperChat users and contributors

GitHub

Contribute code, report issues, and review pull requests on our open-source repository.

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Discord

Join our Discord server for real-time chat with the community and development team.

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Forum

Participate in discussions, ask questions, and share your PiperChat experiences.

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Matrix

Connect with us on Matrix for federated, decentralized community communication.

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Documentation

Access comprehensive guides, API references, and technical documentation.

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Blog

Stay updated with the latest news, releases, and technical articles from the team.

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Frequently Asked Questions

How do I report a security vulnerability?

Please email security@piperchat.io with details about the vulnerability. Do not publicly disclose security issues until they have been addressed by our team. We take security seriously and will respond to all reports promptly.

Can I contribute to PiperChat development?

Yes! PiperChat welcomes contributions. Check out our GitHub repository for open issues, review our contribution guidelines, and submit pull requests. You can also help by improving documentation, testing new features, or participating in community discussions.

Do you offer enterprise support?

We offer various support options for organizations. Contact us at hello@piperchat.io to discuss enterprise deployment, custom development, or dedicated support contracts.

How can I request a new feature?

Feature requests can be submitted through our GitHub repository's issue tracker or discussed on our community forum. Please check existing requests first to avoid duplicates and upvote features you'd like to see implemented.

Where can I find technical documentation?

Comprehensive technical documentation is available on our documentation site, including protocol specifications, API references, setup guides, and troubleshooting resources.